USED EQUIPMENT MANUALS

The

CHALLENGE

The Used Equipment Manuals website faced a service interruption when malware interfered with the site’s backend, causing server overloads and locking the team out of their dashboard. While the site’s catalog remained intact, the underlying technical issues caused essential database files to go missing, making the site inaccessible to customers. The priority was to clear the interference and restore access without affecting the site’s existing data or user experience.

The

SOLUTION

We performed a precise security rescue to get the site back on its feet. We successfully identified and removed the malware, ensuring that the specialized equipment manuals and core site content were completely unaffected and secure.

After restoring the missing database files and working with the host to stabilize the server, we added extra layers of protection including IP whitelisting to ensure the team could manage their site safely.